The list includes information relating to:

• office and team members
• clients
• valuations and viewings
• obligations around inspections, maintenance and cleaning 
• business continuity plans in the event of disruption to staff and suppliers
   

Propertymark has also been in contact with officials at the Ministry of Housing, Communities and Local Government, the Treasury, the Home Office and the Department of Health regarding the possibility of suspending compliance requirements involving mandatory face-to-face contact.

The checklist is designed to support estate and letting agents, auctioneers and valuers, inventory providers and commercial agents.

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It aims to offer advice and support to manage the current Covid-19 pandemic and plan for the coming months.

“It’s vital that agents continue to uphold the highest standards and follow best practice for their clients when undertaking valuations, viewings, inspections, maintenance and cleaning,” said Mark Hayward, chief executive at NAEA Propertymark, and David Cox, chief executive at ARLA Propertymark.

“Agents should remain transparent with their clients and maintain their compliance with the consumer protection regulations.”

They added that it was important to be “sensible, reasonable” and consider the needs of others during this period, especially those “who are more vulnerable”.

“[The] government is predicting that Covid-19 will impact us for months, so agencies need to plan for the long term and think carefully about business continuity.”